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Retail & eCommerce

Automate your retail conversations. Sell 24/7.

From stock questions in Instagram DMs to order updates and review requests on WhatsApp, Slide automates the conversations around every order.

24/7 automationNever offline
No code neededVisual flow builder
Built on Meta's APIsWhatsApp Business Platform
The Challenge

What Retail & eCommerce teams struggle with

These aren't edge cases: they're the daily blockers preventing your team from scaling.

Repetitive product inquiries

Your team spends hours answering the same questions about availability, pricing, and sizing. Every hour spent replying manually is an hour not spent on growth.

Cart abandonment

Customers add to cart but don't buy, and a single follow-up email is easy to miss. A WhatsApp message reaches them in the app they already use.

Missed after-hours inquiries

Messages keep arriving at night and on weekends, when your team is offline. An unanswered DM can be a lost sale.

Zero post-purchase engagement

The customer journey ends at the sale. No review collection, no reorder nudges, no loyalty, just silence.

How Slide Helps

Your automation playbook for Retail & eCommerce

Four automations your team can set up, no engineering required.

Product availability auto-reply

Keyword-triggered responses answer stock, sizing, and pricing questions instantly, 24/7.

1Customer DMs 'black hoodie available?'
2Keyword rule triggers instantly
3Auto-reply with product details + size options
4Customer selects size → checkout link sent
5Contact saved and tagged automatically

Abandoned cart recovery via WhatsApp

Re-engage customers who left a cart or checkout with a personalised WhatsApp message, sent after a delay you set.

1Cart abandoned on your store
2Webhook triggers Slide automation
3Personalised WhatsApp message sent after a delay you set
4One-tap link back to their cart
5Every run logged step by step in the automation log

Flash sale broadcast

Send time-sensitive WhatsApp broadcast messages to opted-in customers segmented by product interest.

1Create broadcast in Slide
2Segment by tag or past purchase
3Schedule or send immediately
4Delivery and read status tracked for the campaign
5Auto-reply to replies from broadcast

Post-purchase review collection

Request reviews 2 to 3 days after the delivered event, by WhatsApp template or email.

1Order marked delivered
2Slide waits 48 hours
3Personalised review request sent
4Customer taps link to review
5Negative responses routed to support
Platform Features

Everything Retail & eCommerce teams need

The same channels and builder, set up for the way your sector works.

Visual Flow Builder

Drag-and-drop canvas to build multi-step automation flows without writing code.

Keyword Auto-Reply

Trigger instant responses based on keywords in any DM, day or night.

WhatsApp Broadcasts

Send approved template campaigns to opted-in tags and segments, now or on a schedule.

Team Inbox

Unified inbox where your team handles conversations that need a human touch.

Contact Stages & Tags

Lifecycle stages and tags on each contact, with tags added automatically by your flows.

Campaign Reports

WhatsApp delivery and read status per campaign, and a step-by-step log of every automation run.

Retail & eCommerce

Specific solutions for every type of Retail & eCommerce business

One platform, configured for each type of business.

Electronics & Gadgets

Spec queries, warranty flows, and after-sales support in one shared inbox.

Fashion & Apparel

Size guidance, outfit pairings, and restock notifications on autopilot.

Grocery & FMCG

Subscription reminders, delivery updates, and reorder nudges at scale.

Jewellery & Watches

High-touch inquiry handling and customisation flows for premium buyers.

Home & Furniture

Dimension queries, delivery updates, and assembly support, automated.

Beauty & Personal Care

Shade-matching questions, replenishment reminders, and win-back flows.

Ready to automate your Retail & eCommerce business?

Start on the free plan, connect your channels, and build the first flow your team needs before you bring everyone in.